This Privacy Policy explains how Shizura Matcha (“we,” “our,” or “the Site”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
Contact
If you have any questions about this Privacy Policy, our practices, or wish to make a complaint, please contact us at: hello@shizuramatcha.com
What Information We Collect
We collect personal information that helps us provide a smooth and secure shopping experience, including:
1. Device Information
- Browser version, IP address, time zone
- Cookie data, pages viewed, searches, and interaction with the site
2. Order Information
- Name, billing and shipping address
- Payment details (credit card info, email, phone number)
3. Other Information You Provide
- Customer support inquiries
- Newsletter subscriptions or other voluntary submissions
All information that identifies an individual is referred to as “Personal Information.”
How We Use Your Personal Information
We use your information to:
- Process and fulfill your orders
- Communicate updates about your purchase or our products
- Improve and optimize our website and customer experience
- Send promotional offers, if you have opted in
Lawful Basis (EEA/GDPR)
For residents of the European Economic Area (EEA), we process personal information under:
- Your consent
- Performance of a contract
- Legal obligations
- Protection of vital interests
- Legitimate interests that don’t override your rights
Sharing Your Personal Information
We share personal information with trusted service providers to help us deliver our services:
- Shopify (our e-commerce platform) – Shopify Privacy Policy
- Business partners, suppliers, or subcontractors for fulfilling contracts
- Advertising networks and analytics providers to improve our site and show relevant marketing
- Credit reference agencies, when applicable
- In connection with business transactions (sale or acquisition of assets)
- To comply with laws, legal requests, or protect our rights
Behavioral Advertising
We may use information about your activity on the Site to provide relevant ads and marketing. This includes Google Analytics, Shopify Audiences, and other advertising partners.
You can opt out of targeted advertising here:
Cookies
Cookies are small files that help improve your browsing experience by remembering your preferences and activity.
- Session cookies expire when you close your browser
- Persistent cookies can last from 30 minutes up to 2 years
You can manage cookies through your browser settings. Blocking cookies may limit certain functionality of the site. For more info, visit allaboutcookies.org.
Do Not Track
We do not currently respond to browser “Do Not Track” signals as there is no industry standard for handling them.
Your Rights
EEA/GDPR Residents:
- Access, correct, update, or request erasure of your personal data
- Object to automated decision-making (profiling)
California/CCPA Residents:
- Access, correct, update, or request deletion of your personal information
- Authorize an agent to submit requests on your behalf
For inquiries, contact us at hello@shizuramatcha.com
Retention
We keep personal information for as long as needed to provide our services or comply with legal obligations unless you request erasure.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operations. Updates will be posted on this page with a “Last Updated” date.
Complaints
If you are dissatisfied with our response to a privacy concern, you have the right to lodge a complaint with your relevant data protection authority.
Last Updated: 12/18/2025